Introducing the Live Suite 🎊
Connect your website to Maze and unlock continuous product learnings
Today, we’re opening up opportunities for insights at every stage of the development process.
As product people, we know that a product is a constant work in progress and that discovery doesn't stop when a feature hits production.
Underperforming funnels can nod to usability challenges, whilst feature requests, satisfaction scores, and user sentiment can signal unmet needs – all essential triggers for solving the right problems.
That's why we built the Live Suite, so product teams can validate opportunities, shape problems, and design more customer-centric solutions.
Simply connect your website to Maze to access a suite of features built to get you validating live products with users and make your customer voice the fuel of future iterations.
📌 Join us for the Live Suite Spotlight event! Learn how to implement continuous product discovery with our Product Team and get the opportunity to ask questions on the process and the new features.
💡What features make up the Live Suite?
Live Website Testing: Measure usability of products post-launch
Run usability tasks on live websites and products and see how users interact with flows, features, and experiences post-launch.
Set successful paths on live pages and see user success and deviation from your expectations. See heatmaps, usability scores, aggregated paths and more - the same metrics you know and love from Missions, just on live websites.
Perfect for:
🏆Capturing more accurate user insights via realistic scenarios 🗺️Usability testing specific features and flows already in production 📈Setting product baselines to shape better solutions 🎯Validating live navigation, naming, and IA
In-Product Prompts: Capture in-the-moment user feedback
Embed Maze surveys and usability tasks as popovers on your live websites and browser-based products. Customize your message, segment your audience with Amplitude, and publish for contextual, ongoing feedback.
Perfect for:
🍿Getting responses fast and speeding up your time-to-insight 😍Recruiting interview participants from your pool and beyond 💭Capturing opinions as they form with quality in-the-moment feedback ✉️Getting rid of research emails… need we say more?
📹 See it in action
💡 Using the Live Suite to adopt continuous product discovery
Bringing insights to every product development stage means making the type of informed decisions that create customer-centric products. That's why we built the Live Suite, so product teams can validate opportunities, shape problems, and design more customer-centric solutions.
Here’s how the Live Suite features power this cycle, follow this scenario:
- Last month, you published a CSAT survey as In-Product Prompt on your homepage where customer responses are showing negative sentiment
- After taking a look at your product analytics tool, you’re also seeing that adoption is low on a new feature you launched to improve customer satisfaction.
- To recruit users quickly for research interviews that’ll provide more context, you post a Prompt which directs to your Calendly account. From the scheduled interviews, you learn this might be a discoverability issue.
- To validate that this is the right problem, you create a Live Website Test with the intention of testing the discoverability of this feature.
- The results are in and discoverability is low, so you begin designing solutions to prototype test.
- Once you receive a positive usability score on a solution you’ve shaped, it’s time to deploy.
And so the cycle repeats!
Now you can consolidate pre- and post-launch product learnings in one platform, making it possible to collect ongoing customer insights, shape problems, validate solutions, and repeat this cycle of continuous product discovery in Maze.
Setting up is easy. Connect your website and access Live Suite features today 🚀