Customer experience
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Customer experience

Seamless customer experiences are a product of consistent user-centric decisions, fueled by strategy and research. Explore this collection of resources to discover the secrets of customer experience design, and how to spark joy in every customer interaction.

Customer experiences go beyond a working product—they’re a series of purposefully-designed interactions between your customer and your product.

From signing up and logging in, to raising a support ticket or submitting a payment; every moment spent with your product should not only meet user expectations, but exceed them.

Hand-picked by us, this collection of resources includes methods for collecting customer feedback, best practices for building a customer experience strategy, and expert advice on how to transform every touchpoint into a memorable customer experience.

Read on.

customer experience

7 Ways to improve customer experience and boost retention

Customer experience is about more than a working product. How can you improve customer experience to make each touchpoint memorable for users?

Ella Webber

Ella Webber