UX Research Glossary / User Onboarding

User Onboarding

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User onboarding is the process that helps new users get started with a product or service. It guides them through initial setup, introduces key features, and ensures they understand how to use the product effectively. The goal is to create a positive first experience that leads to user satisfaction and retention.

User onboarding includes methods like:

1. Product tours: Step-by-step guides highlighting key features

2. Checklists: Tasks users can complete to help them learn the product

3. Interactive tutorials: Hands-on experiences where users learn by doing

4. In-app messages: Real-time prompts that guide users as they navigate the product

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