Inside Maze
An inside look at our Customer Advisory Board
George Markos • Aug 26, 2020
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Deep dive into NPS feedback PRO
Understand the ‘why’ behind customer NPS with this survey that’ll help you grow customer satisfaction and positive brand perception over time with a mix of qualitative and quantitative insights.
What you'll learn
Develop an honest understanding of the pain points, experiences, and perceptions of your users through unmoderated sessions.
Discover the reasoning behind product performance, where is your product excelling? Which areas need improvement?
Open new channels for users to provide valuable insights creating new opportunities to grow customer relationships.
How to scale gathering actionable insights regularly, allowing you to revisit and measure progress and success in your iterations.
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Welcome screen
What is the primary reason for your score?
Open Question
What's the one thing we could do to make [PRODUCT] better?
Open Question
Which features do you use the most?
Multiple Choice
What do you like least about [Product]?
Open Question
What do you like most about [Product]?
Open Question
Is anything missing from your experience?
Yes/No
What was missing?
Open Question
Any further thoughts or feedback you'd like to note?
Open Question
We may be interested in contacting you to further discuss your answers, are you happy for us to do so?
Yes/No
Thanks! Your feedback is so important to us. Please leave your email address for us to contact you.
Open Question
Thank you screen