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Deep dive into NPS feedback

Understand the ‘why’ behind customer NPS with this survey that’ll help you grow customer satisfaction and positive brand perception over time with a mix of qualitative and quantitative insights.

What you'll learn

Develop an honest understanding of the pain points, experiences, and perceptions of your users through unmoderated sessions.

Discover the reasoning behind product performance, where is your product excelling? Which areas need improvement?

Open new channels for users to provide valuable insights creating new opportunities to grow customer relationships.

How to scale gathering actionable insights regularly, allowing you to revisit and measure progress and success in your iterations.

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What is Maze?

Maze empowers everyone to source and access invaluable user insights—putting data in the hands of the many.

Welcome screen

What is the primary reason for your score?

Open Question

What's the one thing we could do to make [PRODUCT] better?

Open Question

Which features do you use the most?

Multiple Choice

What do you like least about [Product]?

Open Question

What do you like most about [Product]?

Open Question

Is anything missing from your experience?


What was missing?

Open Question

Any further thoughts or feedback you'd like to note?

Open Question

We may be interested in contacting you to further discuss your answers, are you happy for us to do so?


Thanks! Your feedback is so important to us. Please leave your email address for us to contact you.

Open Question

Thank you screen