Design & Product
The product feedback guide: 4 steps to customer-centric products
Measure onboarding successPRO
Tap into the value your onboarding flow has to offer. Upgrade the user experience to remove obstacles and transform new customers into brand ambassadors.
What you’ll learn:
How easy do users find it to get started with your product? Are instructions for your product clear enough?
Does your onboarding inspire users to use your product? Would they suggest it to a colleague based on their experience?
Uncover potential blockers and errors in your onboarding process to help optimize future flows.
Scope out sections your users find difficult to understand—then remove unnecessary information and sharpen up instructions.
Frequently Asked Questions
Why should I be testing my onboarding flow?
Why should I be testing my onboarding flow?
First impressions matter. It’s important to understand how users navigate your onboarding flow to ensure they don’t get frustrated early on—the last thing you want is for new users to abandon your product because of a simple issue in your onboarding flow.
On top of this, a positive onboarding experience is more likely to encourage your users to spread the good word about your product, leading to more potential sales and value for your business.
Related templates
![Get product onboarding feedback]()
Get product onboarding feedback
Marketing • Research • Feedback Survey
Get product onboarding feedback
Identify areas for improvement within your onboarding flow
![Improve your onboarding flow experience]()
PRO
Improve your onboarding flow experience
Idea Validation • Marketing • Product
Improve your onboarding flow experience
Create a memorable flow to help your users grow
![Get fast NPS feedback]()
Get fast NPS feedback
Product • Marketing • Feedback Survey
Get fast NPS feedback
Collect insights to understand user satisfaction and brand perception
![Deep dive into NPS feedback]()
PRO
Deep dive into NPS feedback
Product • Marketing • Feedback Survey
Deep dive into NPS feedback
Grow customer satisfaction and positive brand perception insights over time
A-mazeing to meet you!
Welcome Screen
What is your role?
Multiple Choice
How easy was it for you to get started with [Product]?
Opinion Scale
Overall, how valuable was the onboarding experience?
Multiple Choice
How clear did you find the information presented during the product onboarding?
Opinion Scale
When thinking about the product onboarding experience from start to finish, should it have been longer, shorter, or was it just about right?
Multiple Choice
What else would have been useful to you to know in order to get started?
Open Question
Any other comments or feedback regarding the onboarding experience?
Open Question
Thank You!
Thank You Screen