Top 6 Useberry alternatives and competitors for 2024

May 30, 2023

Top 6 Useberry alternatives and competitors for 2024

Looking to boost your user research game? Here are the top Useberry alternatives to supercharge your product development journey.

If you aren't familiar with Useberry, this research tool is designed to help your team run unmoderated and qualitative user testing through session or screen recordings and heatmaps. That said, its pricing plans and unintuitive user experience (UX) means it’s not right for everyone.

To help you choose the best Useberry alternative, we’ve compiled a list of the most cost-effective user research platforms that will empower your team to deliver an exceptional user experience—every time. Keep reading to find your perfect match.

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Why look for an alternative to Useberry

First, let’s talk about what Useberry can do for you. It’s a user-experience platform that supports multiple research methods. It integrates with design tools like ProtoPie, AdobeXD, Figma, and InVision to import designs directly for prototype testing, and it also has a large participant pool of 290k testers and 100+ targeting attributes.

So, why would you look for a Useberry alternative? Well, here’s what Useberry can do:

  1. It doesn’t offer moderated tests
  2. There’s no participant management database
  3. It’s not cost-effective for startups and small businesses
  4. Users report the UX is unintuitive

1. It doesn’t offer moderated tests

While Useberry offers qualitative unmoderated tests, it doesn’t support moderated testing sessions. This means you need to run interviews and research studies through other platforms or tools, adding complexity to your testing workflow. If you’re looking for a tool that lets you gather insights through moderated types of testing, but includes capacity for moderated methods like user videos, there are other alternatives available.

2. There’s no participant management database

Useberry has a large participant pool, but it doesn’t offer a tester management database—so while you can recruit testers, you can’t track or manage them. This makes it challenging to keep a record of participants, identify and engage users for follow-up studies or retest new iterations of your product, ensuring continuity and efficiency.

3. It’s not cost-effective for startups and small businesses

Useberry’s free plan is limited to 10 responses a month, one project, and just one seat. The paid plans range from $39 to $99 per month, with a maximum of three seats. You can add more seats at an additional cost of $20 each—but, if you’re on a tight budget, that’ll add up fast. At just a glance, there’s many more cost-effective options out there.

4. Users report the UX is unintuitive

Some users complain Useberry’s learning curve is steep, and it requires a hefty amount of time to set up. To maximize your efficiency and reduce time-to-insight, you need a tool anyone on your team can use without prior extensive technical expertise. Take a look at the user-friendly alternatives on our list that ensure a ​​smooth onboarding process and empower your team to focus on what truly matters: perfecting the interaction between your customers and product.

Top 6 Useberry alternatives to try

Here are our top six Useberry alternatives to consider—read on for an overview of each tool, plus need-to-know features and pricing info.

1. Maze

Best for continuous product discovery

Maze is a continuous product discovery and user testing platform that empowers product teams to gather actionable insights from real users. Armed with this data, your team can make informed decisions at every stage of the product development cycle—and you can justify those decisions to your stakeholders.

One thing that makes Maze stand out from the tools on this list is its live website testing functionality, which enables you to continuously gather user insights, even after launch. Your team can identify pain points, areas of confusion, and ensure issues are addressed before they damage the user experience.


  • Heatmaps: See visual maps of user clicks, allowing you to identify click patterns or potential confusion points
  • Template library: Access a library of 50+ customizable, pre-built templates to launch effective tests in minutes
  • Multiple research methods: Create custom user tests, including task-based tests, multiple choice questions, and open-ended questions. Maze is a versatile platform for running multiple types of unmoderated research such as:
  • In-Product Prompts: Collect in-the-moment feedback from live products and websites, and integrate with Amplitude to target specific cohorts
  • Participant panel: Recruit from a pool of over 1 million engaged participants globally
  • Reach: Create a database of engaged research participants from your customer relationship management (CRM) tool and send personalized email campaigns to capture valuable insights
  • Video recording and screen recording: See how users interact with your product in real-time and gain moderated insights into user experience
  • Results dashboard: Directly view aggregations of all direct, indirect, and unsuccessful paths taken by users during testing, along with a plethora of other quantitative and qualitative metrics
  • Integrations: Access integrations with popular design tools like Figma, AdobeXD, Sketch and InVision


While Maze currently doesn’t support moderated testing solutions, you can use the Clips feature to record participant video and screens during a user testing session. Capturing these moments sheds further light on your research and provides context insights on participants’ thought processes and workflows.


Maze offers three pricing options for organizations and product teams of all sizes:

Free Starter Organization
$0/month $99/month or $1,188/year Custom
1 study per month
5 seats
Pay-per use panel credits
Up to 7 blocks
1 study per month
5 seats

Everything in Free, plus:
- Unlimited blocks
- Clips
- AI question rephrasing
- Conditional logic
- PRO templates
- CSV export
Custom studies
Custom seats

Everything in Starter, plus:
- Open card sorting
- Tree testing
- Interview Studies
- AI follow-ups & analysis
- Advanced panel targeting criteria
- Dedicated CS Manager & priority support
- Private workspaces (RBAC)
- Custom branding options
- Custom legal terms
- Panel screener (coming soon)

Maze vs. Useberry

If you’re comparing Useberry and Maze, they both offer similar features for user testing, with a few key differentiators:

  • Price: Maze is more affordable than Useberry and offers multiple price points catered to individuals, small teams and enterprises. Maze allows for flexibility in project users—while Useberry charges a flat fee per seat.
  • Test methods: While Useberry and Maze offer similar testing methods, Maze goes beyond with its live website testing capabilities. Your team can observe genuine user interactions with the product in real time, giving you the most authentic and accurate insights.
  • Participant management database: Useberry can help recruit participants, but doesn’t have a built-in system to organize, manage, and maintain a database of research participants. On the other hand, Maze gives access to Reach, so you can curate your participant database and send segmented email campaigns.
  • Intuitive interface: Some users complain that it’s challenging to navigate Useberry’s features. Meanwhile, Maze’s drag-and-drop interface lets you add and rearrange question blocks to create context and easily edit projects, whatever your experience.

The verdict: Go for Maze if you want a cost-effective solution to run impactful unmoderated testing, anytime in the product development cycle. Maze is also one of the few tools on our list with live website testing functionality, where you can define success paths, benchmark results, and assess usability post-launch.

2. UserTesting

Best for moderated testing

UserTesting's human insight platform to improve customer experience

UserTesting is a moderated, qualitative research tool—though it does also offer unmoderated and quantitative tests. Its Live Conversation feature lets you schedule and host live interviews with participants through video conferencing tools like Zoom. The platform is most suited to enterprises or businesses with big product teams (20+) and large budgets.


  • UserTesting’s global Contributor Network, Custom Network, Invite Network, and customer communities make it easy to access a range of participants
  • Like Maze, UserTesting also offers a templates gallery, although it has only 20+ templates
  • You can track similar metrics to other tools on this list, like click maps, path flows, sentiment paths, and keyword maps


  • While UserTesting enables prototype testing, it only integrates with AdobeXD, proving a roadblock if your team uses any other design tool
  • Some users complain UserTesting provides testers who aren’t qualified to participate in meaningful research, and the demographic filters don't give enough control over who participates in your tests
  • One of the most expensive options on the market, UserTesting will put a large dent in your research budget, so ensure it’s the only option for you before you buy


UserTesting doesn’t publicly share its prices but users report them starting at $15,000 per seat/year. Here’s what’s included in each plan:




- Test builder and template gallery

- Demographic filters and screener

- Dashboard and metrics

- Transcripts

- Integrations with Slack, Jira, and Trello

- Test plan and audience management

- Live Conversation

- Interactive path flows and click maps

- Sentiment analysis

- Unlimited workspaces

- Card sorting and tree testing

- Onboard and manage custom audiences

- Secure prototype testing

- Smart tags

- Approval flow

UserTesting vs. Useberry

Useberry focuses on unmoderated testing capabilities, while UserTesting’s features make it a better choice for moderated testing through live interviews. In terms of pricing, Useberry and UserTesting are both hard on the budget.

Where Useberry doesn’t have a participant management database, UserTesting offers My Panel—a simple participant management database that lets you create and connect with panels of your own customers, partners, or employees.

The verdict: Choose UserTesting if you want to conduct moderated testing and maintain a collection of research participants based on your target audience. In terms of integrations, Useberry might be a better choice as it integrates with ProtoPie, AdobeXD, Figma, and InVision.

That said, if you're comparing Maze vs. UserTesting, Maze also integrates with popular design tools, is more cost-effective, and offers a participant database management.

3. UserZoom

Best if you don't need integrations for prototype testing

UserZoom (formerly YouEye) helps your team manage and measure UX through usability testing, surveys, card sorting, and tree testing. It’s a familiar option for designers, marketers, and product teams who want to run remote moderated and unmoderated testing.


  • Run user interviews within UserZoom and invite stakeholders to view the session from a virtual observation room
  • Measure user engagement and satisfaction and share them with stakeholders
  • UserZoom integrates with tools like Typeform, Trello, and Zapier so you can implement user feedback into your existing workflows


  • Users complain UserZoom’s screening and logic panel functionalities is confusing
  • Customers also say that UserZoom’s pricing doesn’t cater to smaller teams, startups, or those on a budget
  • It doesn’t integrate with any design tools, heavily limiting the kinds of research you can conduct


UserZoom doesn’t publicly share its prices, but these plans are available with a custom quote:

Quick Start Enterprise

- Qualitative research 

- Recruits B2B and B2C users for small panels (automated)

- Links to easily invite your users

- Transcriptions in English, Spanish, and German

- Automated video analytics and results 

- Self-service knowledge base

- Unlimited: seats, recruitment credits, and tests

- Quantitative and qualitative testing methods

- Method combination in one study

- Automated global recruiting

- Transcriptions in 14 languages

- Enterprise security

- A dedicated research partner

UserZoom vs. Useberry

While Useberry lets you run qualitative unmoderated testing, UserZoom allows for both moderated and unmoderated tests. Both platforms offer a large participant panel, but you need to pay an additional amount to recruit testers from Useberry. Customers often comment that the UX of both platforms could be more intuitive.

The verdict: If you’re looking for a tool that supports moderated and unmoderated testing, you should opt for UserZoom. If you want a tool that offers the same testing methods as both UserZoom and Useberry but is more affordable, consider a platform like Maze.

4. Userlytics

Best for pay-as-you-go user testing

Userlytics helps teams run moderated and unmoderated tests through tasks, surveys, and video feedback to gather insights on user behavior and preferences. The platform also supports usability testing across mobile apps (iOS and Android), tablets, and desktops, so you can run tests for device-specific features.


  • Use session recordings to create video clips of key study moments, which you can then highlight, annotate, and share via hyperlink.
  • Like Maze, Userlytics integrates with popular design tools like Adobe XD, Figma, InVision, and Sketch for prototype testing
  • Userlytics generates time-stamped and searchable transcription so you can jump to key session moments


  • Userlytics offers AI-based audio transcriptions, but if you want over 100 transcripts per month, you’ll have to opt for the Enterprise and Custom plans
  • Key research methods like prototype testing, card sorting, and tree testing are only available through the most expensive plans
  • If you plan to conduct research regularly, you may run out of budget quickly, as you’ll need to add study moderation, analysis, and reporting separately via a custom plan


Since Userlytics has a pay-as-you-go plan. We experimented with the sliders on their pricing options and found:

DIY Enterprise Custom plans



Not disclosed

- 2—5 seats 

- Unlimited unmoderated participants from 3rd party

- 60 mins session duration

- 20—100 AI transcriptions per month

- 50 moderated participants from 3rd party

- Moderated participants from Userlystics panel at $138 per participant


- Unlimited Admin & User Accounts 

- Website, App, & Prototype Testing 

- QA Review of Panel 


- Picture-in-Picture Recording 

- Screener Questions 

- Moderated Testing 

- Card Sorting 

- Tree Testing 

- AI Transcriptions 

- 30-min Session Increments 

- Highlight Reels 

- Advanced Demographic 

- Advanced Metrics 

- Sentiment Analysis

Same as Enterprise plan

Userlytics vs. Useberry

Even though Userlytics is a better option in terms of the variety of research methods available, both tools are expensive. Where Useberry fails to provide a participant management database, Userlytics offers panel management with advanced features.

Userlytics also guarantees high-quality feedback. However, neither tool is as robust when compared to other tools on the list like UserZoom or Maze, which offer advanced logic and branching features, multiple research methods and integrations, and (in Maze’s case) live website testing.

The verdict: If you want a tool that lets you run moderated and unmoderated testing, with a customizable participant management database, opt for Userlytics. However, Useberry is a more cost-effective solution for running unmoderated tests and collecting qualitative feedback.

5. UXtweak

Best for unmoderated mobile testing

UXtweak supports multiple unmoderated testing methods, along with live website testing. What makes UXtweak different is that it lets your team run tests on fully released mobile apps and mobile websites—you can collect insights through screen and voice recordings to analyze how users interact with your app.


  • Like Maze, UXtweak also offers live website testing with user voice and session recording features
  • UXtweak works with design tools like Figma, Invision, and Axure for integrated prototype testing
  • The platform’s Own Database lets you import participants, segment them, create filters, and send testing invites


  • Users complain that UXtweak’s setup and analytics processes aren’t user-friendly, so you can end up cloning steps unknowingly which can disrupt the UX and impact results
  • If you want to add participants to your custom database, you need to do it manually through CSV and XLSX files—since UXtweak doesn’t integrate with tools like Amplitude, you can’t automatically sync your existing customer databases with new participant recruitment


UXtweak offers a free plan limited to one user and three paid plans:


Plus Business Enterprise




Custom quote

- All research tools, with limitations

- free own participants

- 1 active study at a time

All Starter features, plus:
- Up to 4 tasks per study

- Up to 2 active studies at a time

- Up to 40 responses per study

- 12 months data retention

All Plus plans and: 

- Unlimited no. of studies and tasks

- 1000 own-sourced responses/mo.

- Invoicing

-Expert technical support

- PDF reports and CSV exports

- Custom consent and legal forms

Everything in Business, plus: 

- Unlimited no. of user licenses

- Unlimited responses

- Custom data retention

- UX expert support

- Dedicated onboarding
- Assessments (legal, security)

UXtweak vs. Useberry

Both Useberry and UXtweak support unmoderated qualitative testing and varied research methods. However, Useberry doesn’t offer a participant management database, while UXtweak’s Own Database feature lets you manage and invite current participants to test new features.

In terms of pricing, Useberry falls short, as UXtweak offers additional features at a lower price. However, neither platform is known for its user-friendly and intuitive interface.

The verdict: Compared to Useberry, UXtweak is a better tool for unmoderated testing, with its mobile testing and participant management features. However, there are more advanced options on this list, with integrated participant recruitment features and better UX reviews.

6. Optimal Workshop

Best if you don’t need design tool integrations

Optimal Workshop supports both moderated and unmoderated testing, and lets you collect qualitative and quantitative user feedback. The platform focuses primarily on assessing information architecture (IA), though it also offers other research methods such as card sorting.


  • Similar to UXtweak and Maze, Optimal Workshop offers card sorting, tree testing, survey, click testing, and heatmaps
  • With mid-level recruitment features, you can recruit participants from a diverse pool with an assurance of responses in four hours


  • Optimal Workshop’s heatmaps don’t offer scroll map feature so you can’t see how far users scroll down on a page
  • Doesn’t offer live website testing to evaluate UX or assess usability after launch
  • Recruiting participants on Optimal Workshop starts at $10 per participant, while Maze charges $5 per participant and UXtweak charges $6 per participant
  • Since Optimal Workshop doesn’t integrate with any design tools, you can only test text or static image prototypes


These prices are based on annual billing:

Free Pro Team Enterprise


$208/month (free for 2 months)

$191 per user/month (free for 2 months + 100 free recruitment credits)


- Limited testing tasks/cards for tree testing and card sorting 

- 3 qualitative research sessions

- Online surveys

- First-click testing

- Participant recruitment (up to 10 answers per test)

- 1 user

All Free features, plus:

- Unlimited studies, tree testing tasks, card sorting cards, participant responses, and storage

- Branded studies

- Post task questions

- Up to 9 users

All Pro features plus:

- Priority support

- Collaborate on studies

- Team usage reporting

- Security assessment

- Custom Participant Agreement

- Single Sign-On (SSO)

- Multiple team accounts

- Administrator controls

- Custom usage reporting

- Legal assessment

Optimal Workshop vs. Useberry

In terms of pricing, Useberry seems like a cost-effective solution when compared to Optimal Workshop. However, neither platform offers a participant management database, so if this is important to you, it’s worth considering one of the other tools on this list. The other main difference is in price per participant: Useberry charges $1 per participant, and Optimal Workshop charges around $10 per participant.

The verdict: Choose Optimal Workshop if you have a bigger budget and don’t mind working without design tool integrations. But if you need more participants at a lower price, as well as prototype testing and live website testing, try a tool like Maze.

What to look for in a Useberry alternative

Now you’re familiar with the market’s options, you’re probably ready to take a plunge and make your choice. But before you sign the contract, here are some final things to keep in mind.

Testing methodology

First, determine if you want to explore qualitative data, like user behavior and sentiment, or gather a larger volume of data with quantitative and unmoderated tests. For example, if you only want to run unmoderated testing, then UXtweak is a fair option.

If you want to gather both qualitative and quantitative data through usability testing, prototype testing, and live website testing, consider Maze. With Maze, you’ll delve deeper into your users' experiences and preferences, ultimately resulting in a more refined product that caters to your target audience.

Learning curve

If you're on a tight timeline, you don’t want to waste time getting up and running with the platform if there’s a more intuitive option. Look for a tool that:

  • Lets you set up tests quickly with pre-built templates
  • Has a clear UI and drag-and-drop functionality when building tests
  • Makes it easy to filter, recruit, and segment participants
  • Offers helpful tutorials and resources to kick-start your research journey

Maze, UXtweak and UserZoom fit these criteria—plus, the Maze Community is a great place to meet like-minded researchers, exchange ideas and learn tips. You could also check out Maze University, where you can enroll in free, on-demand courses to level up your product research and learn best practices for testing with Maze.


Before your design team even starts working on a project, they need to understand user needs and be able to iterate based on feedback quickly. If you use design or development tools like AdobeXD, Sketch, InVision, or Figma, it’s worth looking for a Useberry alternative that integrates with them. Maze and Userlytics both offer integrations, giving your team the ability to quickly design, test, and iterate on prototypes without worrying about platform switching or updating projects.

Support for continuous research

Continuous product discovery is about building regular user research into your design and development habits, so every product decision is informed by real users. You need a solution that allows you to easily collect user feedback continuously, and make it part of your development process. Maze is best suited for continuous discovery as you can run everything from concept validation to prototype testing and live website testing.

Which is the best alternative to Useberry?

Tool Type of tests (all remote) Price G2 rating




(Use with a video conferencing tool to moderate tests)

Starting at $75 per month/3 seats 4.5/5





Not disclosed. Users say it ranges from 15k to 180k per year 4.5/5





Not disclosed 4.2/5





Starting at $499—$999/year 4.4/5




Starting at $144 per month/license for companies and B2B 4.8/5
Optimal Workshop





Starting at $208 per month/seat 4.5/5

Useberry is a decent tool if you want to run unmoderated testing and gather qualitative insights without a participant management database. But, if you’re looking for a more scalable solution that offers more testing features and effective recruitment solutions, then there are better options out there.

For a tool that runs moderated and unmoderated testing and offers a participant panel, you could consider UXtweak or Optimal Workshop. But if you’re looking for a dedicated platform that’s cost-effective, lets you run live website testing, and integrates with multiple design tools, Maze is the ideal choice.

Maze is a continuous product discovery platform that empowers organizations to connect with end users and make informed product decisions based on real user data. It empowers your team to gather insights on an ongoing basis from the start of discovery, during and after launch.

Connect with real users to deliver unforgettable product experiences

Boost your product’s market performance through valuable insights with Maze

Start improving your product continuously, for free.