AI has radically accelerated how fast teams can build.
But the speed of shipping has outpaced the speed of learning, making research a bottleneck in product development. Too often, we don't invest enough in deeply understanding our users. We prioritize getting a product to market–when we should be focused on getting the right product to market.
Today, Maze is excited to introduce AI moderator: a new AI research assistant built to help researchers and their stakeholders learn more from users—across timezones and languages, without compromising trust, nuance, or control.
Available in beta today, AI moderator opens up a new channel for product teams to connect with users everywhere, continuously—and credibly—at scale.
Built for researchers
With 63% of product teams citing time and bandwidth as their top challenge (The Future of Research Report 2025), the need for a workflow overhaul is long overdue.
For years, research has been limited by bandwidth and budget. Today, AI can finally free up time for researchers to evolve from reactive task-managers to strategic business partners.
Enter Maze AI moderator: a purpose-built research assistant. You create the goals, you own the study, you oversee the analysis, but you can trust AI moderator to do the heavy lifting.
Every insight is traceable, every quote is linked to its source, and every summary is modifiable. It’s your users’ voices, amplified through the context you set.
Maze AI moderator isn’t just about making research faster—it’s about redefining the role of user research in the product lifecycle. It gives researchers leverage to dedicate time where it has the most impact—shaping direction, educating teams, and shaping organizations built on user insights.
Plan, interview, and report—all in one platform
Researchers and their stakeholders need insights to live in one place—not five different tools and several Google Docs.
AI moderator works inside the Maze platform, which means no switching tools, no exporting interviews, no disconnect from research goals, studies, and synthesis. It’s a single, streamlined experience from discovery, to idea, to insights.
1. You set the goals, Maze drafts the guide
Maze AI moderator builds the interview instantly based on the research goals and context you provide. You can also get started with templates for common scenarios like getting a pulse on customer satisfaction, identifying competitive gaps, or uncovering common pain points.
You can edit, review, and remove the research goals at any point to refine how the study is set up. This ensures the quality of your outputs, no matter who’s leading it.
2. Expand your reach
Whether you’re sleeping or focused on other work, Maze AI moderator autonomously conducts interviews with participants across timezones and languages. During the conversation, it adapts dynamically, asking follow-up questions based on the context you provided and what it hears from the participant. Questions appear both as text and voice, making the experience more accessible.
3. One platform for all your insights
Immediately after the interview, AI moderator transcribes the session, tags key moments, and groups insights into themes that are mapped back to your research objectives. You get a shareable report with traceable quotes, clips, and themes, which lives alongside the rest of your research, directly inside the Maze platform.
More listening power. Still all you.
While shipping fast may be the default, you don’t have to sacrifice credibility.
Maze AI Moderator is about giving researchers and product teams the power to listen and uncover more user insights at scale: to shape product decisions with greater conviction than ever before.
