What sets successful financial services companies apart during economic hard times? According to the Future of Finance Report by Maze, the answer shouldn’t come as a surprise: it’s User Experience.
Elevating your organization’s impact through user experience is key to maximizing customer retention and satisfaction — but how can this be achieved?
We brought together a panel of UX experts from Capitec and BMO Financial Group to learn about:
- Challenges facing the FinServ sector and how to overcome them this year
- Data-backed advice on how to stand out within the market
- UX trends within FinServices to look out for in 2024
Director, UX Research & Design Operations @ BMO
Client Experience Designer @ Capitec Bank
Alexis McNutt Unis
Staff UX Researcher @ SoFi
Product Marketing Manager @ Maze
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