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User Research

From usability testing to continuous product discovery, here's everything you need to plan, conduct, and act on effective user research.

Featured

ux research guide cover

What is UX Research: The Ultimate Guide for UX Researchers

User experience research is a crucial component of the human-centered design process and an essential part of creating solutions that meet user expectations and deliver value to customers. This comprehensive guide to UX research dives into the fundamentals of research and its various methods and includes tips and best practices from leading industry experts.

Editor's picks

Editor's picks

evangelizing-ux-research-cover

User Research

Share this with research skeptics: How to evangelize research in your organization

Remote user research: Why you need it and the tools to get started

User Research

Remote user research: Why you need it and the tools to get started

The best user research questions and how to ask them

User Research

The best user research questions and how to ask them

Navigating change: User research as a compass during uncertain times

User Research

Navigating change: User research as a compass during uncertain times

Articles

Assumption maps in product development: How to identify, map, and test assumptions

Assumption maps in product development: How to identify, map, and test assumptions

Empathy mapping: How to bridge the gap between users and design

Empathy mapping: How to bridge the gap between users and design

Contextual inquiry in UX: Your guide to insights through observation

Contextual inquiry in UX: Your guide to insights through observation

Qualitative research examples: How to unlock, rich, descriptive insights

Qualitative research examples: How to unlock, rich, descriptive insights

Mixed methods research explained: Combine data like a pro

Mixed methods research explained: Combine data like a pro

Navigating formative vs. summative usability testing: From first draft to final touches

Navigating formative vs. summative usability testing: From first draft to final touches

Expand

Guides & Reports

Evaluate and Validate: A Step-by-Step Guide to Prototype Testing

Evaluate and Validate: A Step-by-Step Guide to Prototype Testing

What's inside

Expert-led advice on the types of prototype testing, how to conduct it, and top tools to to streamline and simplify prototype testing.

Unpacking User Interviews: Turning Conversations into Insights

Unpacking User Interviews: Turning Conversations into Insights

What's inside

Expert guidance on how to organize, conduct, and analyze user interviews that maximize the impact of user insights.

Ask, Analyze, Action: Your Guide to UX Surveys

Ask, Analyze, Action: Your Guide to UX Surveys

What's inside

A comprehensive look at UX surveys, including how to write the perfect survey question (with examples), build your survey, and analyze the results.

Product Research: The Building Blocks of a User-Centered Solution

Product Research: The Building Blocks of a User-Centered Solution

What's inside

The ultimate guide to product research—including methods, processes, and best practices.

A Beginner's Guide to Usability Testing

A Beginner's Guide to Usability Testing

What's inside:

A complete guide to running usability testing and creating better user experiences.

Cognitive Biases: A Guide to Identifying and Overcoming Biases in UX Research

Cognitive Biases: A Guide to Identifying and Overcoming Biases in UX Research

What's inside

Delve into the world of cognitive biases, including: the most common types of bias, how they impact UX, how to identify and overcome them.

Card Sorting: How to Uncover Mental Models & Inform UX Decisions

Card Sorting: How to Uncover Mental Models & Inform UX Decisions

What's inside:

Your complete guide to card sorting: what it is and how to do it, real-life examples, and what tools to use.

User Personas: Your Guide to Building Personas for UX

User Personas: Your Guide to Building Personas for UX

What's inside:

Everything you need to create user personas and turn them into key assets for your UX team.

Concept Testing in UX: Moving Forward with the Right Ideas

Concept Testing in UX: Moving Forward with the Right Ideas

What's inside:

A step-by-step process to running concept testing and real-life examples from product managers.

Product Discovery: The Modern Team's Guide to Building Great Products

Product Discovery: The Modern Team's Guide to Building Great Products

What's inside:

Expert tips and best practices on how to run product discovery from real product managers.

What is UX Research: The Ultimate Guide for UX Researchers

What is UX Research: The Ultimate Guide for UX Researchers

What's inside:

An introduction to UX research and tips on setting up a research process from UXRs leaders.

The Future of User Research Report: Trends for 2024 and Beyond

The Future of User Research Report: Trends for 2024 and Beyond

What's inside:

Discover the trends that will shape the future of the user research industry—with data and expert insights from over 1,200 product professionals.

The New Research Landscape: A Research Maturity Model for User-Centric Organizations

The New Research Landscape: A Research Maturity Model for User-Centric Organizations

What's inside:

Explore the five stages of research maturity and how to take it to the next level.

Continuous Research Report: Trends to Watch in 2023

Continuous Research Report: Trends to Watch in 2023

What's inside:

Discover the key research trends to watch in 2023 and how product teams are informing decision-making through continuous discovery and research.

Democratizing Research to Deliver Impact at Scale

Democratizing Research to Deliver Impact at Scale

What's inside:

Learn how to build a learning muscle in your organization with insights from 30+ UX leaders.

Collections

Customer experience

Customer experience

UX reporting & analysis

UX reporting & analysis

AI in research & design

AI in research & design

User research for financial institutions

User research for financial institutions

User research

User research

Podcasts

Scaling research through democratization with Reggie Murphy | Zendesk

Scaling research through democratization with Reggie Murphy | Zendesk

The evolution of user research with Dave Hora | Dave’s Research Co.

The evolution of user research with Dave Hora | Dave’s Research Co.

Building research practices for community products with Amy Lima | Diversify Design

Building research practices for community products with Amy Lima | Diversify Design

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