Measure onboarding success

Tap into the value your onboarding flow has to offer. Upgrade the user experience to remove obstacles and transform new customers into brand ambassadors.

What you’ll learn:

How easy do users find it to get started with your product? Are instructions for your product clear enough?

Does your onboarding inspire users to use your product? Would they suggest it to a colleague based on their experience?

Uncover potential blockers and errors in your onboarding process to help optimize future flows.

Scope out sections your users find difficult to understand—then remove unnecessary information and sharpen up instructions.

Frequently Asked Questions

Why should I be testing my onboarding flow?

First impressions matter. It’s important to understand how users navigate your onboarding flow to ensure they don’t get frustrated early on—the last thing you want is for new users to abandon your product because of a simple issue in your onboarding flow.

On top of this, a positive onboarding experience is more likely to encourage your users to spread the good word about your product, leading to more potential sales and value for your business.

Related templates

Get a head start with Maze

Maze empowers teams to unlock invaluable user insights—and improve products continuously.

A-mazeing to meet you!

Welcome Screen

What is your role?

Multiple Choice

How easy was it for you to get started with [Product]?

Opinion Scale

Overall, how valuable was the onboarding experience?

Multiple Choice

How clear did you find the information presented during the product onboarding?

Opinion Scale

When thinking about the product onboarding experience from start to finish, should it have been longer, shorter, or was it just about right?

Multiple Choice

What else would have been useful to you to know in order to get started?

Open Question

Any other comments or feedback regarding the onboarding experience?

Open Question

Thank You!

Thank You Screen