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Measure onboarding success
PRO

Product

Satisfaction Survey

Marketing

Tap into the value your onboarding flow has to offer. Upgrade the user experience to remove obstacles and transform new customers into brand ambassadors.

What you’ll learn

How easy do users find it to get started with your product? Are instructions for your product clear enough?

Does your onboarding inspire users to use your product? Would they suggest it to a colleague based on their experience?

Uncover potential blockers and errors in your onboarding process to help optimize future flows.

Scope out sections your users find difficult to understand—then remove unnecessary information and sharpen up instructions.

What is Maze?

Maze empowers everyone to source and access invaluable user insights—putting data in the hands of the many.

Welcome screen

What is your role?

Multiple Choice

How easy was it for you to get started with [Product]?

Opinion Scale

Overall, how valuable was the onboarding experience?

Multiple Choice

How clear did you find the information presented during the product onboarding?

Opinion Scale

When thinking about the product onboarding experience from start to finish, should it have been longer, shorter, or was it just about right?

Multiple Choice

What else would have been useful to you to know in order to get started?

Open Question

Any other comments or feedback regarding the onboarding experience?

Open Question

Thank you screen